TERMS & CONDITIONS

Last updated: 4 November 2026

1. Introduction

Welcome to Axone Ltd.

These Terms & Conditions govern the use of our website and the services provided by Axone Ltd (“we”, “us”, “our” or “the Company”).

Axone Ltd is a London-based creative agency specialising in website design, website development, graphic design, branding and digital creative services.

By accessing our website, requesting a quotation, purchasing our services or entering into an agreement with us, you (“the Client”, “you” or “your”) agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

2. Our Services

Axone Ltd provides a range of creative and digital services, including but not limited to:

Website design and development.
E-commerce website design and development.
Website maintenance and support.
Graphic design and visual communication.
Logo design and brand identity.
Branding and rebranding services.
Marketing materials and promotional designs.
Digital graphics and social media designs.
UI/UX design.
Other creative and digital services agreed between the Company and the Client.

The specific services, deliverables, timelines and costs will be agreed upon in writing before work begins.

3. Quotations and Agreements

All quotations provided by Axone Ltd are based on the information supplied by the Client.

Unless otherwise stated, quotations are valid for 30 days from the date of issue.

A project will be considered confirmed once the Client has accepted the quotation or proposal in writing and any agreed initial payment has been received.

Any additional work or changes outside the original agreed project scope may incur additional charges.

4. Payments and Fees

All prices will be communicated to the Client before work begins.

Unless otherwise agreed in writing:

An initial deposit of 50% is required before work commences.
The remaining balance must be paid before final delivery or launch of the completed project.
Additional services or revisions outside the agreed scope will be charged separately.
Payments must be made using the payment methods specified on the invoice.
All applicable taxes, including VAT where applicable, will be clearly identified.

Invoices must be paid within the payment period stated on the invoice.

We reserve the right to pause work or withhold final deliverables where payments are overdue, subject to applicable law.

5. Project Timelines and Delivery

We will make reasonable efforts to complete projects within the estimated timelines agreed with the Client.

Project timelines may be affected by:

Delays in receiving content, images or information from the Client.
Delays in receiving feedback or approval.
Changes to the original project requirements.
Technical issues or circumstances outside our reasonable control.

Axone Ltd will not be responsible for delays caused by the Client or third-party service providers.

6. Client Responsibilities

The Client agrees to:

Provide accurate information and materials required for the project.
Supply all necessary text, images, logos and other content.
Ensure that supplied materials do not infringe third-party intellectual property rights.
Review designs, proofs and website content in a timely manner.
Provide feedback and approvals within reasonable timeframes.
Make payments according to the agreed payment schedule.

The Client is responsible for ensuring that all information provided for publication is accurate and lawful.

7. Revisions and Amendments

Axone Ltd aims to ensure that clients are satisfied with the final results.

The number of revisions included in a project will be specified in the relevant quotation or proposal.

Any revisions requested beyond the agreed allowance, or changes that significantly alter the original project brief, may be subject to additional fees.

We will inform the Client of any additional costs before carrying out chargeable work.

8. Website Hosting, Domains and Third-Party Services

Where applicable, website projects may involve third-party services, including:

Domain registration providers.
Website hosting providers.
Content management systems.
Payment gateways.
Website plugins and extensions.
Third-party software and integrations.

Unless expressly included in the agreed quotation, hosting, domain registration, premium plugins, subscriptions and third-party licences are not included in our design and development fees.

Axone Ltd is not responsible for outages, service interruptions, security incidents or changes caused by third-party providers, although we will make reasonable efforts to assist where appropriate.

9. Intellectual Property and Copyright

Unless otherwise agreed in writing, all original designs, concepts, artwork, layouts, graphics, code and creative materials developed by Axone Ltd remain our intellectual property until the Client has paid all outstanding invoices relating to the relevant project.

Once full payment has been received, ownership or the agreed licence to use the final approved deliverables will transfer to the Client, as specified in the project agreement.

This does not automatically transfer ownership of:

Third-party fonts, images, stock photography or graphics.
Licensed software, plugins or themes.
Open-source software.
Third-party tools and technologies.
Pre-existing materials, templates or resources owned by Axone Ltd.

These materials remain subject to their respective licences and terms.

The Client must not reproduce, distribute, resell or modify materials owned by Axone Ltd without our written permission, except where permitted under the applicable agreement or licence.

10. Portfolio and Marketing Rights

Unless otherwise agreed in writing, Axone Ltd reserves the right to display completed projects, designs and publicly available website work in our portfolio, on our website, and across our marketing and social media channels.

We will not knowingly disclose confidential business information or private client materials when showcasing completed work.

Clients who require confidentiality must notify us in writing before the project begins.

11. Website Maintenance and Support

Website maintenance, updates, backups, security monitoring and technical support are only included where specifically agreed as part of a service package or separate maintenance agreement.

Unless covered by an agreed support arrangement, Axone Ltd is not responsible for ongoing website maintenance after project completion.

We recommend that Clients maintain appropriate website backups, software updates and security measures.

12. Cancellations and Refunds

If a Client wishes to cancel a project, they must notify Axone Ltd in writing by email.

Where a project is cancelled:

The Client will be responsible for payment for work completed up to the cancellation date.
Any agreed third-party costs or expenses already incurred may be payable.
Any refund due will be assessed according to the work completed, payments made and applicable law.

Deposits are not automatically refundable or non-refundable in every circumstance. Any entitlement to a refund will be determined by the applicable agreement and relevant consumer protection legislation.

For consumers, nothing in these Terms & Conditions removes statutory cancellation rights or other legal rights that cannot lawfully be excluded.

13. Limitation of Liability

Axone Ltd will exercise reasonable skill and care when providing its services.

To the fullest extent permitted by law, Axone Ltd shall not be liable for:

Indirect or consequential losses.
Loss of anticipated profits or business opportunities.
Loss of revenue arising from circumstances outside our reasonable control.
Problems caused by third-party platforms, hosting providers or software.
Losses resulting from inaccurate information or materials supplied by the Client.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

For business Clients, any additional liability limitations must be agreed in writing and will be subject to applicable law.

For consumer Clients, your statutory rights remain unaffected.

14. Confidentiality and Data Protection

Axone Ltd respects the privacy and confidentiality of its Clients.

Any personal information collected through our website or during the provision of our services will be handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

We will only use personal information for legitimate business purposes, including responding to enquiries, providing services, managing projects and processing payments.

Please refer to our separate Privacy Policy for further information about how we collect, use, store and protect personal information.

15. Website Use

When using the Axone Ltd website, you agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our website or systems.
Introduce viruses, malware or harmful software.
Copy, reproduce or distribute website content without permission.
Interfere with the operation or security of our website.

We reserve the right to restrict access to our website where misuse or unlawful activity is suspected.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and informational purposes only.

Axone Ltd does not control or accept responsibility for the content, privacy practices, security or services provided by external websites.

Accessing third-party websites is at your own discretion and subject to their respective terms and conditions.

17. Force Majeure

Axone Ltd shall not be held responsible for delays or failure to perform contractual obligations caused by circumstances beyond our reasonable control.

These may include natural disasters, power failures, internet outages, cyber incidents, government restrictions, industrial disputes and interruptions to third-party services.

We will make reasonable efforts to minimise disruption and resume services as soon as reasonably possible.

18. Changes to These Terms

Axone Ltd reserves the right to update or amend these Terms & Conditions from time to time.

Any updated version will be published on our website with a revised “Last updated” date.

Changes will not retrospectively alter rights or obligations under an existing agreement unless required by law or agreed by the relevant parties.

19. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights applicable to consumers.

20. Contact Information

If you have any questions regarding these Terms & Conditions, our services or any other matter relating to Axone Ltd, please contact us:

Company: Axone Ltd
Business: Website Design, Development & Graphic Design Agency
Location: London, United Kingdom
Email: info@axone.co.uk
Website: www.axone.co.uk